Any business is a complex system of departments with various roles and responsibilities. If one of those elements works in a wrong way, the whole system is under threat. Customer service is one of those elements, but some companies still underestimate the importance of providing a good customer service. While others already get the consumers’ love and loyalty thanks to their great customer service. Event industry is not an exception. Let’s explore how the superb customer service can lead to better results in sales, loyalty indicators and other business areas.